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Updated: Jun 14th, 2010
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Product Description Exam Number/Code: CCCM
Exam Number/Code: CCCM
Exam Name: Certified Contact Center Manager
The world of finance provides a great variety of career possibilities and there are a number of financial certifications available to all the candidates.
If you are thinking of becoming a Certified Contact Center Manager FinanceCerts.com is here to provide you all what you need to know to pass the CCCM exam. Start your preparation to pass the exam of Certified Contact Center Manager by using our study notes, guides and materials. The study notes and materials of CCCM program developed by well educated and expert professional of FinanceCerts.com are simplified, updated and accurate for current exam question content. Using the most unswerving study notes is imperative for becoming a Certified Contact Center Manager. CCCM practice material prepared by professionals at FinanceCerts.com covers all the modules that need to be covered to pass the CCCM exam. CCCM Exam preparation material offered by FinanceCerts.com focuses on all the areas which will be covered in the actual CCCM exam.
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Information Regarding CCCM Exam
The Contact Center Manager must possess leadership and operational skills in order to manage an efficient contact center. The Contact Center Manager must also be familiar with the entire customer escalation process and diffusing volatile customer situations. This senior manager must demonstrate both tactical competence and strategic awareness in regards to servicing their company’s customer capital. This includes long range planning, working with marketing on forecasting and setting a vision for the contact center operation that is in line with the company mission.
The CCCM program consists of 2 parts:
- Class Attendance (22 contact hours)
- A 2-Part 2 hour examination paper comprising of:
- Part 1 – 40 Objective questions (40 percent)
- Part 2 – 3 Subjective questions (60 percent
In order to earn the CCCM, a candidate must fulfill the eligibility requirement and must pass the Commercial Knowledge module. The CCCM exam is all MC based. It has quite many questions that ask for your "best decisions" (i.e. how you will tackle a situation in a live environment). They are not tricky questions, but just that they are not as straight forward as the standard text book type questions.
At FinanceCerts.com we provide CCCM study guides to compliment the main study notes with the course.
Pass rate after preparing from CCCM practice material provided by FinanceCerts.com is one of the highest in the country and FinanceCerts.com guarantee your success and assure you will be a certified professional after preparing from our CCCM study material.
